Customer Testimonials
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What an exciting experience I had with Rockford Chimney Supply of South Lyon, MI.
Thank you for taking the time to answer my many questions in a very knowledgeable way. The kit arrived within 24 hours in perfect condition. I was so impressed with the service I received I felt compelled to write this testimonial.
Thank You Bill and Brad. JPP, New York
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I ordered my liner kit and was delighted when I checked the tracking
code the next morning at 7 a.m. and saw it was in town at Fed Ex
already, I checked 30 minutes later and it said it was on the truck for delivery. It was delivered by 11 a.m. and I went to work wrapping the
insulation, installing the liner and putting my stove together. I lit
the first fire at 6 p.m.! Everything went so smoothly I almost kept
thinking something must be wrong! Perhaps it went so well because EVERYTHING right down to the stainless steel clamps and the foil tape is
made in U.S.A.! Thanks for the great service and quality
products! Dennis, Dayton Ohio
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Bill & Brad -We received our liner and adapters and installed everything this weekend. We rented a lift to do the 40 ft. chimney and managed to come through it with no injuries. The components fit well and it all went together without a problem. I was a little concerned that the pipe splice might come loose, but it was rock solid. The directions were just enough. It took about 4 hours total, and we enjoyed our first fire that night. What a difference in the amount of heat we are getting with the fireplace insert! We had no problem with smoke leakage anywhere and the chimney draws great. Your advice on the phone before we bought proved true. We figured that, even considering the lift rental, we saved at least $1200 buying the components from you and installing everything ourselves. Warmly, (Ha!), Mike, Mass
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Hello,
I was shopping for an insert and called RCS to ask why they were so much cheaper than my local guy, the reply was we sell thousand of these, not 12 a year, so we can pass the savings on to you, I asked how quick was the "free shipping", the reply 2 days, so I ordered one, I was in such a rush to get my liner that I screwed up the size when I ordered it, called back the next day when I realized the mistake, the reply no problem it had not been shipped yet, what size do you need, 2 days later it shows up and is the right size installed in 3 hours -(tough site parameters)-my stove runs HOT and I am 100% satisfied, don't spend more than you have to, I don't write these recommendations without cause,
Thanks for your help,
Chris, PA.
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Good Morning!
The stove pipe arrived on Wed, the guys fished the pipe thru the chimney on Thursday and by the time the turkey was done, the stove was on and the job went as smooth as could be. Thanks so much for the quick process of our order and the good information on how easy it would be to install.
Best Regards,
The Jewetts,
NH,
Great service!
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Rockford, I am very pleased with the lining kit, the installation went off without a hitch, I was able to do it by myself in about 2 1/2 hours... and the Buck Stove has a perfect draw... TB, Ohio
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Thank you very much! After waiting 6 weeks and then being told of another backorder into Sept., from a company in Calif. ; you took my order and got it to me within days. Also, the product appears to be excellent quality. Salesman was helpful, knowledgable and confident of all he told me. ( not programed) I will pass on your company name to anyone I can.
JH, West Virginia
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