Customer Testimonials

Received the chimney chase cover today. It is absolutely perfect!! I never requested the corners to be rounded but you did it anyway! Great Job!! Thanks!!! Flue tile fits like a glove!! I am sure glad I located you. I was going to pay the same amount to have a galvanized piece made. Thanks again, RZ

I just wanted to say THANK YOU for the excellent service!!!!!!! I placed the order with you on Monday Morning and received the perfectly made piece by Wednesday - that's incredible. The local shop would have taken anywhere from 2-3 weeks to get it done. As a result of your excellent efforts I took your contact information to my local fireplace dealer so that they can refer you when appropriate. Hopefully they will send some additional business your way also as they are not satisfied with their current shop. Thanks again! CM

What an exciting experience I had with Rockford Chimney Supply of South Lyon, MI. Thank you for taking the time to answer my many questions in a very knowledgeable way. The 6"x25' Rockford Chimney Liner kit arrived within 24 hours in perfect condition. I was so impressed with the service I received I felt compelled to write this testimonial. Thank You Bill and Brad. JPP, New York

I ordered my 8" rectangle liner kit and was delighted when I checked the tracking code the next morning at 7 a.m. and saw it was in town at Fed Ex already, I checked 30 minutes later and it said it was on the truck for delivery. It was delivered by 11 a.m. and I went to work wrapping the insulation, installing the liner and putting my stove together. I lit the first fire at 6 p.m.! Everything went so smoothly I almost kept thinking something must be wrong! Perhaps it went so well because EVERYTHING right down to the stainless steel clamps and the foil tape is made in U.S.A.! Thanks for the great service and quality products! Dennis, Dayton Ohio

Bill & Brad -We received our Rockflex 6"x20' chimney liner kit and adapters in just 2 short days, WOW that was fast! We installed everything this weekend. We rented a lift to do the 50 ft. chimney and managed to come through it with no injuries. The components fit excellent and it all went together without a problem. I was a little concerned that the pipe splice might come loose, but it was rock solid. The directions were right on target. It took about 3 hours total, and we enjoyed our first fire that night. What a difference in the amount of heat we are getting with the fireplace insert! We had no problem with smoke leakage anywhere and the chimney draws great. Your advice on the phone before we bought proved true. We figured that, even considering the lift rental, we saved at least $1200 buying the components from you and installing everything ourselves. Warmly, (Ha!), Mike, Mass

Hello, I was shopping for an fireplace insert and called RCS to ask why they were so much cheaper than my local guy, the reply was " we sell thousand of these, not 12 a year, so we can pass the savings on to you ". I asked how quick was the "free shipping", the reply " 2 days ", so I ordered one, I was in such a rush to get my liner that I screwed up the size when I ordered it, called back the next day when I realized the mistake, the reply was "no problem, will get the right one out to you today, what size do you need? 2 days later the entire flue liner kit shows up and is the right size. We installed in 3 hours -(tough site parameters)- my stove runs HOT and I am 100% satisfied, don't spend more than you have to, I don't write these recommendations without cause. Thanks for your help, Chris, PA.

Good Morning! The 6" rigid stove pipe arrived on Wed, the guys fished the pipe thru the chimney on Thurs and by the time the turkey was done, the stove was on and the job went as smooth as could be. Thanks so much for the quick process of our order and the good information on how easy it would be to install. Best Regards, The Jewetts, NH, Great service!

First and foremost you gave me excellent service I have already received the Rockford Chimney 4"x30' liner / flue insulation kit and she is ready to go. Thank you so very much. I will recommend you to anyone that I know who is putting in a fireplace, insert, or wood burning stove. Thank you again. John, Colorado

Rockford, I am very pleased with the Rockflex 4"x25' pellet stove lining kit, the installation went off without a hitch, I was able to do it by myself in about 2 1/2 hours... and the Buck Stove has a perfect draw... TB, Ohio

Thank you very much! After waiting 6 weeks and then being told of another backorder into Sept., from a company in Calif. ; you took my order and got it to me within days. Also, the [Rockford Chiminey lining] product appears to be excellent quality. Eric my customer service rep. was helpful, knowledgable and confident of all he told me (not programed). I will pass on your company name to anyone I can. JH, West Virginia